AT&T Community Forums

ACP Customers not eligible for ATT reward cards?

I signed up for ATT internet with ACP discount back in December/January. I was also promised $350 in reward cards at the time of signing up by the customer service employee I spoke to. I got 2 of the 3 cards (2 $150 cards) about a week after signing up. I tried activating them a few days after they arrived, but the reward center employee told me I had to wait 60 days. Ok. So I waited 60 days.

Now, in March, I tried activating the cards but it says I am disqualified now!?!?!

I spent an hour speaking to the employees in both the help center and reward center.

None of them seemed to know what to do. They kept referring me back and forth from the customer care help center, back over to the reward center. I even spoke to the supervisors and none of them knew what to do.

I don't know what to do here and I'm honestly thinking of cancelling my ATT service soon. It's quite (Edited per community guidelines) that I was promised a certain amount and was told to wait.

Is there anyone that can help me out with why I am not getting the rewards? Thanks

Responses

Accepted Solution

skeeterintexas

ACE - Expert

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28K Messages

4 months ago

File a complaint with the BBB. Those are forwarded to the Executive Offices. Someone should be in contact with you.

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ATTHelp

Community Support

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232.9K Messages

4 months ago

Hello @asha952! Thank you for reaching out to us! We understand, and would like to point you in the right direction.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you for visiting the AT&T Community Forums.

Nate, Community Forums Specialist.

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asha952

3 Messages

4 months ago

Hi Nate,

As I said in my post, I have already tried the helpline phone for customer care as well as the reward center number.

They were unhelpful as they just kept saying "we cannot do anything, this is *the other group's* department"

Could you provide an email for the CEOs office? Both Samsung and Xfinity provide their CEOs emails for customers who's issues normal customer service cannot be solved appropriately.

Any other way to contact someone capable of addressing this.

Thank yo

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