2 Messages
Active Armor Internet Security never activates
I have been trying to activate the Internet Security Active Armor feature. But it never activates, have been on calls and chats for hours with multiple agents but no one is able to make this work for me.
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @firozbinmirza! We completely understand your concern regarding activation of Active Armor internet security, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
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firozbinmirza
2 Messages
3 months ago
I have called and had long chats with the agents for hours multiple times with no resolution. I am just venting out my frustration here in the community forum and I see many users have reported similar issue, so not sure what AT&T is doing make this a stable feature.
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JefferMC
ACE - Expert
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36K Messages
3 months ago
They have? Hm.. missed that. Exactly what are you doing to turn it on, and what results do you get (error messages, etc.)?
BTW, I can't say that I really recommend the feature, but you should be able to enable it if you wish.
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