1 Message
Antivirus download
Hi,
I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details.
1. I have a windows 11 computer, which had a previous version of McAfee
2. Navigated to "Download AT&T Internet Security Suite powered by McAfee" page
3. Took me through the login page and eventually to the download link page
4. Upon clicking "English download" with following message:
An unexpected error has occurred.
Please try the following to find the information you need:
- Check the web address you entered to make sure it is correct
- Visit the McAfee home page
- Go to McAfee Support
- Return to the Previous Page
5. If I go to Mcafee page it asks me to buy, there is no option to download for ATT customers
6. Verifying that I am eligible based on 500GB plan and have tried it to multiple machines, cleared all browser history and cache
Please help resolve as I am without and antivirus support for over 1 month.
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @SHASHANK_GUPTA2! We completely understand your concern regarding antivirus installation, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
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