3 Messages
Blink Cameras and ATT Gateway
We just got ATT Fiber Optic and my Amazon Blink Cameras just will not connect. Every message is something about it usually being an incorrect password. But of course the password is correct to the network. I tried setting up a Guest Network but same message. It just won't connect. I have 2 other cameras different brand and they have connected with no issues.
I'm stumped. Any advice? Thank you.
authorpvh
Employee
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70 Messages
8 days ago
First click Here for the company official support page for WI-FI requirements. Alternatively if needed I found another Users's solution in the forum.
Resolution tied to exact same issue:
Got the Blink Sync Module and the cameras back online again. How? Blink Support sent a new Blink Sync Module 2 (the connection was immediate). The previous sync modules (3) were the 1st generation (black) and all previously used. The new module (sync 2) had never been used. I believe the issue with the original (used) modules was corrupt or outdated firmware. Blink sent the new module at no cost but be sure to request a new one (not a used one or what the call "onboarded" one).
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Petemara
3 Messages
7 days ago
Thanks. Yeah, I purchased new modules from amazon and they work. I guess the older ones don't work with the ATT Fiber Optic gateway. Thanks/
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gr8sho
ACE - Professor
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5.7K Messages
7 days ago
I have an original Blink XT and have used it with Att Internet. And it’s not about “Fiber optic”, but rather the poor WiFi section implementation in the gateway. And if you get around to getting your own proper WiFi system, issues like this will disappear.
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