2 Messages
Both Rokus stopped connecting at the same time
Nothing about my home network has changed. I have one Roku Stick and one that is older and larger. This is what happens when I try to connect:
It finds my wireless and prompts me for the password
It says connecting.
It says connected to the internet.
It gives a green checkmark and says connected.
It tries to do a software update and then it gives this error:
Linking Error
There was a problem connecting to the network.
(actionID: 0 err: 0:0
Please try again. Press the OK button to reconnect.
For help, visit roku.com/support
I went through this over and over. Rebooted my model and router. Chatted with Roku tech support. Their final say was for me to tell AT&T to disable MAC filtering on my network.
ATTHelp
Community Support
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232.9K Messages
1 month ago
Thanks for reaching us @JDaily3.
We understand your concern with regard to MAC filtering. Let's get the help you needed.
We'd recommend that you check out this article about MAC filtering, where you'll get the dropdown to select your desired gateway to disable MAC filtering.
If you have any other questions, please feel free to write back to us.
Thank you.
Maria, AT&T Community Specialist.
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JDaily3
2 Messages
1 month ago
I have checked both my modem and router and neither one has MAC address filtering enabled. What else can be blocking the two Roku devices?
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hey again @JDaily3,
We understand and would like to point you in the right direction.
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you for contacting AT&T Community Forums,
James, AT&T Community Specialist.
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