Can?t block or pause an unknown device

Hi @Beckyodorfdorf, Thank you for reaching out to us. We understand that you're facing issue with Smart home manager to block or pause unknown device. We hear you, and are happy to assist you.

Please try this basic troubleshooting steps below:

1. Try disconnecting the unknown devices and then reconnecting to WIFI connection.
2. Try reinstalling the Smart home manager app.
3. Install the Smart home manager app in different device and try pausing or blocking the unknown device.
4.  Try using Smart Home Manager app on a computer/ browser.

Let us know how it goes!

For further assistance we're here to assist you.

Thank you.

Emma, AT&T Community Specialist.