1 Message
Collection
After an unpaid balance (sent to an outside collection agency) has been paid in full, how long does it take to reflect with AT&T? Attempting to set up new internet, but continue to receive an error stating unpaid balance. Paid in full several days ago.
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @djedwards07
We understand your concern. Let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.
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