Devices cannot connect to the Network

About 2 weeks ago my printer, Echo Dod, and one of my Laptops (Windows 11) stopped being able to connect to the Network.. my other Laptop (windows 365) connects ok. When I try I get "cannot connect to this network." I've done the usual trouble shooting protocols.

Responses

ATTHelp

Community Support

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232.9K Messages

3 months ago

Here to help you get your laptop connected to your network, @Chapel!

To begin, here are a few questions we will need you to answer to be able to assist you further with troubleshooting your network connection:

Have you tried rebooting your modem?
Have you tried connecting your laptop to the gateway via Ethernet cable?
Did you do all the necessary updates on your laptop?

If you have any additional concerns, please feel free to reach out to us.

Gary, AT&T Community Specialist

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