New Member
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1 Message
Duplicate payment
how I can cancel a duplicate transaction. Or credited to my account
I made a debit card payment on July 28 2022, but the website showed error message. I then made another payment same debit card and it succeeded. However, a few minutes letter att sent me a notification saying the payment was placed, but in my bank account shopping a duplicate payment to att ,which made it a duplicate transaction. I need a refund or credited to my account, I has call custumer services and I still waiting for a response
ATTHelp
Community Support
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232.9K Messages
2 years ago
We're happy to get you pointed in the right direction, @2020isabel!
For help with your duplicate payment, we recommend calling our support team at 800-288-2020. They are available Mon - Fri 7AM - 9PM CT and Sat - Sun 8AM - 9PM.
Please feel free to reach back out if you need help in the future! Thanks for contacting the AT&T Community Forums.
Lacey, AT&T Community Specialist
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EFainguersch
2 Messages
2 months ago
Hello @ATTHelp , I have same issues that was reported here, call the number you indicated many times. ATT can't find the first payment done back in November 2023, any thoughts?
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