3 Messages
Feel like I'm being overcharged, but want to double-check
I have AT&T 1gig home internet with the HBO Max plan. I have been charged $85 for the service for the past couple of months and wanted to start shopping around some options to see if I could save some money somewhere. When I started shopping around on the AT&T website, I noticed that in my Account Management page under the "My Plan" box that my current plan should cost $85 (cut down to $80 with Paperless Billing and Autopay, which I have set up). I contacted AT&T customer service and the agent said that I was just under a promotion back when I signed up that no longer exists and my current plan actually costs $90 (cut down to $85 because I have Autopay and Paperless Billing set up). But, like I said, my Account Management page shows that the plan should cost $80 with the discounts. Nowhere is $90 even mentioned. Just wondering if I was being fed some bologna or if this is really just the truth. I have a snapshot of my Account Management page specifying that the service should cost $80 total. I know it's just $5, but that has already added up to about half a whole month payment already.
Accepted Solution
Official Solution
dave006
Scholar
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4.2K Messages
3 months ago
Are you using a Credit Card to Autopay your account balance? Last year there was an increase of $5.00 if you did not switch to Auopay to a bank account. AT&T wants to pass along their Credit card process fee. All the Carriers are switching to this.
Do you have AT&T Cellular phone service? You may get a $20 discount if you combine billing.
Dave
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aaronallen43
3 Messages
3 months ago
Yep, that's probably what's going on. Just switched over to a bank account. We'll see if that is what was going on. Thanks for the info!
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Juniper
ACE - Expert
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32.5K Messages
3 months ago
If you review your past bills you should see where you get the autopay discount and would notice it go from $10 to $5. That would answer clearly what was going on. Where AT&T only reduced the autopay discount for credit cards, other companies removed it completely. This is all for increasing costs of credit card fees for those service companies.
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aaronallen43
3 Messages
3 months ago
Thanks for your response, Juniper. However, I think my previous discount was still only $5. Just looked at my old bill, which was $80 total, and it lists the items being paid for as:
Internet 1000 (Fiber 1 GIG) Stand-alone
$5 off with AutoPay and Paperless Bill
AT&T ActiveArmor internet security included
Max subscription included
Total: $80
My current bill lists the same items (still showing a $5 discount with AutoPay and Paperless Billing), the only difference being that the total now shows $85 instead. Credit card fee does seem plausible and I went ahead and changed my AutoPay to my bank account. We'll see if that changes anything or not. What I was mostly confused about, however, was why my current plan shows that it should be costing me $85 ($80 with my discount) on my Account Management page when it is really $90 ($85 with my discount). Just feels strange and wanted to double-check with the community if that seemed correct.
(edited)
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