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Contributor
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21 Messages
Fiber Internet
We have had Fiber internet since it first came out.In the last few months the internet gets really slow and sometimes it won't move at all.It is normally between 11 to 3;30 daytime.and then between 8: and 9:00 at night.It used to be fast all of the time.I have to keep reseting frequently.Why?It is very frustrating to have fiber and it isn't mving like it should.
ATTHelp
Community Support
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232.9K Messages
4 months ago
Hi @wrecko61,
We understand your frustration with the internet speeds that you're experiencing, and we'd be happy to help you @lrdameron.
To get started, we'd recommend checking out our information on how to improve your Wi-Fi speeds. The first step would be to scan and see if you're using the correct Wi-Fi channel:
If you're experiencing issues with your internet connection you're not alone. Many of us have faced similar challenges at one point or another. This thread is here to help you troubleshoot and find solutions to these common problems. Here are some steps you can take to diagnose and address issues with your AT&T internet and email:
1. Slow Internet Connection:
a. Check Your Equipment:
b. Speed Test:
c. Wi-Fi Signal Strength:
I hope the above information helps!
Please get back to us if you have further questions.
Thank you,
Justin, AT&T community Specialist.
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wrecko61
Contributor
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21 Messages
4 months ago
I will try your tips.Thank you so much.
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gr8sho
ACE - Professor
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5.7K Messages
4 months ago
When you say won't move at all, you're referring to devices that are WiFi connected to the gateway, yes?
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wrecko61
Contributor
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21 Messages
4 months ago
Smartv,2 laptops and a desktop.
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