5 Messages
I'm still waiting for $300 Reward Card per my (EXCLUSIVE MEMBER OFFER)
Hi,
On 02/08/2024 I saw a reward for $300 in getting Fiber, since then I have not received any of it. I spent a lot of time during the call with the sales guy, he made me spent an annual membership with AARP to add more discounts to my account, at the end and until he made sure I bought the membership he told me that was not possible. I spent close to 2 hours and 15 minutes talking with him, he offered me another reward card by the phone, which was 50 dollars off on one of my bills(Internet or Wireless) which I'm still waiting. At the end he told me that the offer was not available and that the card was for less money. Everything looked fishy to be honest. I have been a great customer and the service was awful. I'm still waiting for what was promised. I need someone to hear that call and take a look at the (EXCLUSIVE MEMBER OFFER) that I screenshotted on my-att app.
ATT Rewards center, sends me to Customer Service, and Customer Service to them. At the end the one affected is the customer and this is all a trap. I'm pretty sure I'm not the only one.
dave006
Scholar
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4.2K Messages
2 months ago
Sorry but this did not happen on a call to AT&T. Did you actually call 1-800-288-2020 directly?
You only have 75 days to claim your rewards and no step in the process requires you to purchase anything related AARP. When did you get AT&T Fiber installed. You only have 75 days to claim any valid rewards and you don't need to speak to anyone. It is all available at the AT&T Rewards Site: https://rewardcenter.att.com/home.aspx
Dave
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hello @dralbala
Thank you for reaching out to us, and we understand your concern.
We request you to visit our Reward Center page for checking details and for reward-related questions, please call: 800-288-9983
9 a.m. to 6 p.m. (CST), Monday through Friday.
Please reach out to us if there is any other concern.
Thank you.
Mike, AT&T Community Specialist.
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skeeterintexas
ACE - Expert
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28K Messages
2 months ago
AFAIK, you cannot join AARP thru AT&T. Again, who were you doing business with?
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dralbala
5 Messages
1 month ago
@ATTHelp Can you really help me!
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