1 Message
Installation Fee Waived Yet Charged Anyway
My order details states the installation fee was to be waived yet I was charged for it on my first bill. I called support and was told the order details page is an "estimate" of what you will receive. She also said I didn't select the option for the fee to be waived so its a valid charge. Is there any other way to get support for this issue?
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @zeekay901
We understand your concern. Let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.
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