Contributor
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3 Messages
My Reward
On February 6, 2024, I was promised a $100 reward. After following up THREE Times already, NOTHING has happened!!!
VERY frustrating. Seems like I am getting the runaround.
I need to escalate this to management! How can I do this. I have been calling the escalation number listed, but NO HELP!!!!!
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @banjo95070! We completely understand your concern regarding your $100 reward issue, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Rob, AT&T Community Specialist.
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banjo95070
Contributor
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3 Messages
3 months ago
I’d did chat with an agent who eventually transferred me to a supervisor (painfully).
Unfortunately she didn’t add anything to the situation. She again, as previously contacted agents, promised I will get my card in (another) three weeks. She couldn’t send me a written confirmation of this not could I copy the chat discussion.
Unbelievable how poor this process is. At my first opportunity, I will be replacing ATT.
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