Need a mailing address for customer support. Usual channels are not getting issue resolved.

A physical address for customer support? sorry to say your question isn't really clear.

 "physical mailing address" means for USPS mail.

@7_4_War_Furor No. There isn't a postal mailing address. The only way to contact Support other than calling, at present, is Contact Us. The only other support options are here, usually with the help of the ACEs and ATTHelp, when they decide to check in on the Forums. And if they do, they will suggest you to use the link I posted.

I used that link.  That's how I ended up on a 45-minute phone call that did not resolve the problem, and it's not something that can be handled via Chat.  And again.....I want a documentation trail. The fact they don't have a mailing address is just an effort to hide.  Pathetic.

@7_4_War_Furor I don't believe that AT&T has had a postal mailing address for Support for  years, if ever. If you can't get your issue resolved, what ever it is with Support, then file an online complaint with the BBB. That will get forwarded directly to AT&T Upper Management and someone from the Office of the President will contact you. That's as high up in AT&T that a customer can go. That way you can discuss the issue with a Senior Manager who has more authority and resources available to them than the usual CS Agent. Just have any and all documentation on hand.

That is the best recommendation that we can give at the present time. That may change in the very near future though so I'd do that now.

Many companies do not have a mailing address available to the public. Because too many people would be dumb and send inappropriate things. You may think it is just an effort to hide, but businesses are setup this way to protect their employees as well as have embraced the electronic age for support.

For official support you call them. This forum is to discuss with other users who can sometimes provide guidance.

There is online chat, which you can save transcripts yourself as they don't save a copy for customer support. But unclear if training issue or outsourced, but chat doesn't seem the most reliable to me.

You might have to call customer care again and hopefully you get someone that can actually help you. 

Good luck with that. It sounds like he already did that and didn't get either the help he needed or the answer he wanted. The last option available to him is the BBB route. There's no reason for a customer to keep calling Support when they can't get an issue resolved thru them. If he does find a CS Agent to finally understand the issue and resolve it, that speaks volumes to how well the CS Agents are trained and monitored.

If we knew what the actual issue was, perhaps we could offer other suggestions. All they've told is they want a mailing address and a paper trail, not what they were contacting about in the first place.