1 Message
Online ATT Internet Account Primary User Issue
I've been an AT&T Internet user for a long time. I was sick for a while and the email I used to setup my online account was deactivated do to no activity. I also forgot my user password as the primary account user. I can't reset the password because the primary user email can't receive mails to perform the reset. The AT&T support person set me up as a secondary user so I could pay bills and do some basic tasks. However, now that I need to change some things, I can't because I'm not the primary user. Has anyone had this problem and if so how did you solve it. The AT&T support staff don't seem to have any valid ideas.
ATTHelp
Community Support
•
232.9K Messages
3 months ago
Hello @BustedKnuckle,
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Looking forward to hearing from you!
Thank you,
Jessica, AT&T Community Specialist.
0
0