Quoted Price at Sign-up Higher Than Billed Price

We recently signed up for Fiber Internet and Home Phone services over the phone. We were quoted a price which included a promotional discount and were told the Internet installation fee would be waived but would have to pay for phone installation. The price was quoted back to us numerous times by customer service during the sign-up process. We were told the prices would be good for one year. We were told that we would get a confirmation email with all the information in it. We never got the email and later realized that customer service had used an incorrect email address for our account, even though we had corrected her a couple of times on it during sign-up.

We get the first bill and the base ongoing charges for services is higher than quoted (not talking about the taxes and fees). We call customer service, and they can't help us...the price is what the price is. We escalate it up the chain. This woman was nice, but unable to help. She said she believed we had been quoted a lower price, but that she was unable to change the pricing for our account to reflect the quoted price. She said she had to bump it up higher to the person who had the authority to make the adjustment and that person would call us back by 6 pm that night. Of course, we never got the call. It's been a couple of weeks now, and still no response from them.

While on the phone with customer service because of the incorrect email address attached to our account and getting that all straightened out (we couldn't log into the account online since the email was wrong), I asked a couple of times if the original confirmation/welcome email could be resent, which would have had the pricing in it. Never got an answer one way or another on that one.

We don't know what is going on here. Are the customer service people who sign you up just giving any price to get you signed because they are working on commission, regardless if it's the price you will be billed for? Bait and switch? Honest mistake? Regardless, the fact is ATT is responsible to give you the price they quote when you sign up. It is illegal to not do so. 

ATT is trying to enter the market in this area with their Fiber. This is not the way to do so. At this point, I would not be recommending the switch to anyone in our area.  Nor am I willing to just accept the price difference. I would much rather to be able to resolve the issue through ATT, but there are other avenues available to resolution as well. 

We want the services at the price that we agreed upon during sign-up. That's not really asking for too much.