New Member
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16 Messages
Separating from an Aggregator
Hello,
We have about 100 circuits with AT&T. An aggregator that our company is involved with suggested that we switch out our AT&T Circuits and go with a service company they work with - ACC. It turns out that ACC is a wholesale marketer of AT&T Services.
We prefer working with AT&T rather than through two layers of aggregators. Their charges have pushed the costs of the 'reasonably priced' circuits to amounts higher than the quality direct service we receive from AT&T.
How can we get away from these aggregators now and ensure that they do not roll over the contracts they have seized already?
Thank you!
JefferMC
ACE - Expert
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36K Messages
3 months ago
Which ACC are you talking about? If you're talking about https://accbusiness.com, that company is actually a division of AT&T. Large companies (like AT&T) often try to move the customer management and customer service aspects of mature customers to resellers, and ACC Business acts like one. So, you're really still dealing with AT&T in that relationship, but I agree that you shouldn't work through two layers. Cut out your current middle man and just go to ACC Business.
If you're determined to find a direct channel, then head over to the Business Forums at https://bizcommunity.att.com/ and post there about your concerns rather than over here in the consumer forums. Most consumers don't know what it's like to have 100 circuits.
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Alfred_Brock_thyssenkrupp
New Member
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16 Messages
3 months ago
Thank you @JefferMC !
I now know what path to take!
Thank you very much
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