Smart Home Manager app blue screen

Hi @GOOSEMOM,

We can help you get your Smart Home Manager app working right again.

So let's try some troubleshooting steps:

1. Make sure that your app is up-to-date.
2. Reboot the Gateway.
3. Once the gateway is rebooted, make sure that you have an internet connection. 
4. Reinstall the app again.
5. Log back into the Smart Home Manager app to see if the device list is updated. 

Please let us know if this works for you.
For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums!

Maria, AT&T Community Specialist.

I tried that twice, but unfortunately it still doesn't work. The app is entirely blue. It's not just that I don't have a device list--nothing at all comes up.

Thanks for reaching us again @GOOSEMOM.

We get it, and we're here to assist!

Since you've already tried rebooting the gateway, we'd recommend that you use our Troubleshoot and resolve tool or logging into the myAT&T app and selecting “Fix it Now” to see if that works.

Also, please try using the Smart Home Manager website in the meantime to see if that helps.

Try this and let us know how it goes.

Thank you.
David, AT&T Community Specialist.