AT&T Community Forums

Stolen rewards card

Has anyone else had their $150 rewards stolen and used the very next day after it was issued? Mine was issued on 10/26/21 and the very next day it was spent/stolen/used at Eden's Market in New Mexico and I am being told there is no way for them to replace the stolen card/money and that they can't even file a fraud on the rewards card. I am not happy with this at all as I was on the phone for 1 hour and 45 min, transferred all over the place, given 4 different phone #'s, and then no one could help resolve my issue, just a "I am sorry this happened, but there is nothing we can do". This is (Edited per community guidelines).

Responses

Accepted Solution

Official Solution

ATTTimCS

Employee

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420 Messages

2 years ago

Hello Community,

Thank you for your feedback and the information you provided. To ensure we are able to provide the best possible resolution, we'll be reaching out to you via Private Message if you mentioned you were affected by a potential scam in this thread. Please keep an eye on your inbox in the upper right corner for more information.

Thanks

Tim, AT&T Community Specialist

(edited)

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ATTHelp

Community Support

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232.9K Messages

2 years ago

We are here to help with your rewards card, sgjones1519.

We recommend that you contact our Rewards center for more help with your card. You can contact them at (800-288-9983). They will answer any questions that you have about getting your card back.

Let us know if this helps.

Marc, AT&T Community Specialist

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sgjones1519

New Member

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10 Messages

2 years ago

Wring. That’s who I spent over an hour on the phone with. They tell me they can’t do anything for me and they they can’t file a fraud claim on it. It’s just a loss for me of $150. I really don’t care to business with a company that obviously has issues with their rewards card program getting scammed and not wanting to help their customers .

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ATTHelp

Community Support

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232.9K Messages

2 years ago

Hi, sgjones1519.

Have you called this number: 877-258-1427? This is the number for a higher tier of support for the Reward Center, and they may be able to send you a new card.

Give them a call and let us know how it went.

Aminah, AT&T Community Specialist

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M

Madron

New Member

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1 Message

2 years ago

Had the exact same thing happen to me. Got the $150 rewards card, it sat in my wallet for weeks since having it and 'the eden network' ended up using the remaining $120 left on the card.

As this other customer did - I tried contacting all the numbers you gave - spent 2 hours on the phone just to be told by the REWARDS center that "they cannot provide new cards or credit accounts".

After speaking with 5 different reps I was told on 3 separate occasions this is a very common scam - yet there's nothing you guys will do about it.

AT&T talks about putting customers first but for anyone reading this thread - don't waste your time because all it's going to do is make you even more angry than when you found out the card was stolen. This is AT&Ts breach and they should help their customers when it's something they KNOW is a problem (according to the rep for over a year now).

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sgjones1519

New Member

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10 Messages

2 years ago

See I read others having the same issue. If they know there’s an issue they should use good customers service and accommodate their customers. Def looking for another provider with better customer service. Thank you for commenting. Makes my decision easier!

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cc826

New Member

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32 Messages

2 years ago

@sgjones1519 @Madron Did you happen to get the number for eden market? My cards were also depleted by them, and I'm going to call them and request a refund. However the rewards center employee said there was no listed phone number or address for the merchant

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sgjones1519

New Member

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10 Messages

2 years ago

I found this but no #
https://opencorporates.com/companies/us_nm/6043410

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sgjones1519

New Member

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10 Messages

2 years ago

I also have a voicemail with phone # of the person that was calling and texting me “robert with AT&T” to prove that they stole my money but AT&T needs to do something about this as so many peoples cards have been hacked/stolen. I am so (Edited per community guidelines) about them not wanting to make things right!

(edited)

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