3 Messages
Unable to log into my cell service Verizon account
I am unable to sign into my Verizon account (my cell is through them. Want to watch my bill) while connected to my AT&T WiFi. This is the only site that gives an error message on. I can get in to my Verizon login if I am NOT connected to AT&t. We have had this issue since last May switching from Spectrum internet service. I have been working with Verizon they have done hours of trouble shooting and it is not on their end. I just spent an hour with a rep from AT&t just now who trouble shoot the firewall on the modem and one of the laptops settings. This is happing on 2 phones a tablet and 3 laptops everything we have. I even connected to my neighbor who has AT&T also and same thing. I can go on data on my phone no problem I can go to my in-laws who have spectrum no problem my daughters who has xfinity no problem. This is something between the router or settings on the AT&T server.
JefferMC
ACE - Expert
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36K Messages
3 months ago
What error message do you get? You never mentioned anything that we could help with. I will state that I am a VZW customer and connect to the VZW website through AT&T fiber all the time.
You said "AT&T Wi-Fi". What AT&T Internet service do you have? AT&T Internet Air or Fiber (or something else)?
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Bprusak
3 Messages
3 months ago
We are with AT&T fiber optic
when I go on the Verizon website click to sign in it gives me this message at my home on all devices and at me neighbors with AT&T fiber optics also.
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JefferMC
ACE - Expert
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36K Messages
3 months ago
That message appears to be coming from a Verizon server. Before we can tell AT&T to fix the problem, Verizon needs to convey what is causing the problem. If you weren't getting to Verizon at all, then maybe we wouldn't need them.
From here, I'd say that Verizon's CDN/WAF (Content Delivery Network / Web Application Firewall) has a problem with your client IP address, possibly because a former assignee of the IP caused one or more of its customers some issues. I don't know of any user tools for Verizon's CDN (Edgio) where you can get it to tell you your risk revaluation; AT&T's CDN/WAF vendor (Akamai) has a page where you can see if Akamai has an issue with your IP.
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Bprusak
3 Messages
3 months ago
I have work many many hours with Verizon since last May. They have been on my devices and test ansaid they see everything on their side is good. What exactly do I tell them to do when I call again?
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JefferMC
ACE - Expert
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36K Messages
3 months ago
1) Get them to admit that the message is from their servers (or CDN/WAF servers). If they won't do that, then we'll have to help show you how to prove that to them: you can check the certificates for the site showing you the message.
2) Given that, ask them exactly what your ISP could have done to cause their server to produce that message. A list of possibilities to eliminate is fine.
3) If they hem and haw on #2, ask if their CDN/WAF has the kind of client IP filtering I discuss above. Ask them how to check that, i.e. to give you al link for their CDN/WAF specifically confirm your IP isn't in such a list (Akamai example is https://www.akamai.com/us/en/clientrep-lookup/ ).
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