AT&T Community Forums

Urgent! Someone signed up for service using my email address

Hi,

I have tried to call the Fraud Department and no one called me back.

I have received a dozen emails for someone who signed up for your service (I have the invoice with their service address) using my email address. I have no idea who this person is and I don't live in Charlotte. It's 4 hours drive from where I live near Chapel Hill. I don't have any type of service with AT&T. I can provide my actual service address and the company I do have service with to show you.

I don't use this email address very often, so it's a wonder that someone was able to do this without verification, otherwise, I would have caught this sooner and not when I received an order confirmation from you guys. It's obvious the person named on the account isn't getting any email updates for their account, such as a new bill available, which I received.

I need this to stop. Someone, please get back to me. Thank you.

Responses

Juniper

ACE - Expert

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32.5K Messages

9 months ago

Using an email address isn't fraud. Only if the account was setup in your name, under your SSN, using your bank/card info, etc. would it be fraud. Hopefully someone just made a typo putting in the email address.

This is a public forum of other customers. For official support you call during business hours. You could try a BBB complaint as well.

Bill being 'mailed' to the wrong place is essentially what is happening. Hopefully support can mark as a delivery problem. Good luck.

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dionna17

2 Messages

9 months ago

AT&T customer service sent me to Fraud every time I called, so they must have thought it was to keep sending me there. And the customer's name is nothing like mine, so I doubt it was a typo.

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OttoPylot

ACE - Expert

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24.9K Messages

9 months ago

Have any charges appeared on your credit card? At the very least I would change your passwords to all of your important accounts and keep a close eye, at least once a week, on your back accounts for any suspicious activity. Keep those emails as proof just in case it doesn't turn out to be an email delivery mistake. If you do see charges, then:

1. File a police report for fraud.

2. Report it to AT&T's fraud department.

3. Change all of your passwords.

4. Notify your credit card companies.

5. Monitor your accounts at the very least once a week.

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Juniper

ACE - Expert

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32.5K Messages

9 months ago

I wasn't referring to the name the account was under but a typo in the email itself (though if that is your name then yes that wouldn't be a simple typo).

Sending the bill to the wrong address doesn't get rid of their responsibility. But as mentioned keep track of your accounts and finances in case this is more than bill not going where it should.

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OttoPylot

ACE - Expert

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24.9K Messages

1 month ago

I'm not sure about the IP address and how useful that would be, if you could even get that. Besides, you responded to a 7 month old post and the OP never posted back so maybe the issue was resolved.

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