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AT&T related help: Welcome, Maxine



Xin0803's profile

2 Messages

Friday, March 15th, 2024 8:48 AM

Virus protection

I can't install my free McAfee subscription

Community Support

 • 

232.9K Messages

4 months ago

Hey @Xin0803, we understand you would like to get McAfee Antivirus, let’s get you through the right path.

 

As for your request to download McAfee, here are some steps on how to get AT&T AntiVirus Plus (Powered by McAfee) to help secure your PC:

  1. Go to AT&T AntiVirus Plus and select Download Now.
  2. Enter your user ID and password.
  3. If you have internet speeds of:
    • 3Mbps or higher, go to Step 4.
    • 1.5Mbps or lower, select Buy Subscription. You can purchase a subscription for $5 per month.
  4. Follow the prompts to download and install AntiVirus Plus.

Let us know if this helps.

Thank you for choosing the AT&T Community Forums!

Bruce, AT&T Community Specialist 

2 Messages

4 months ago

Thanks, however this did not work.....finally reached AT&T Tech Support and they could not get it to work so I was transferred to McAfee Tech Support, and when McAfee Tech could not get it to work, McAfee did some other research and states this is a known issue with this product and they would create a ticket to resolve and contact me later.   I did not have high hopes for that resolution so I used a coupon at Norton and purchased that for a year.  Thanks again for everyone's support.

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