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2 Messages
Was quoted $45 monthly and bill was $70 monthly. Quote discount was because I have AT&T wireless phone account. Why?
I understand the $5 off that was waiting for me to sign up for autopay with checking account, but why was the monthly charge not discounted with the wireless account discount?
my thoughts
Former Employee
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22.5K Messages
3 months ago
New internet service?
What speed tier?
Have service for at least 2 billing cycles?
Have post paid cellular service?
The address of the two accounts are same address, not part of family plan at different address?
For those who are new FIBER customers, internet 300 or higher, OR new ATT AIR (fiber to the cell tower) customer… not upgrading from existing copper service ATT offers a $20 discount if also have an ATT Wireless POST PAID account.
the FINE PRINT…
Internet Savings Offer: Subj to change and may be discontinued at any time. New residential customers who purchase an AT&T Fiber plan (300Mbps or higher) and have or subscribe to an eligible AT&T postpaid wireless plan will receive a $20/mo bill credit applied towards the internet bill w/in two bills. Wireless billing and internet service addresses must match. Must maintain eligible services for continued receipt of promotional discount. Wireless and internet services billed separately. One discount per customer account. Employees, upgrades, and migrations to fiber not eligible. Subj. to Internet Terms of Service at att.com/internet-terms. Req’d Wireless: Postpaid voice & data plan for smartphones (for new customers min. $60/mo. before discounts; $75/mo. before discounts for unlimited). An unlimited plan is not required. Add’l fees, taxes and other charges & restr's apply
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receding_hairline
Employee
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212 Messages
3 months ago
@dlguzman Sounds like All in one promo. Just google all in one att, have a good look and if that sounds like the deal you should be getting, then swing by the store and have them make a look if it's properly applied and if not to rectify the monthly charge for you.
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dlguzman
2 Messages
3 months ago
So it sounds like I might have to wait for 2 bills? I hope it isn't just a one time credit because that wasn't how it was sold to me.
(edited)
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my thoughts
Former Employee
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22.5K Messages
3 months ago
Not a one time credit, just a delay is the credit starting if meet all requirements.
You have post paid service, with smartphone at minimum bill of $60 (newer plan not grandfathered plan)
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