Why did my rate went up if it was locked forever?

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@LizaBakunina 

Prices can change at any time. Realistically they shouldn't be often, so once a year is pretty basic.

If you want to discuss your options then it is up to you to call AT&T, not expect them to contact you. And be aware they will not honor a non-existent offer. That means if there was no price lock promo, then they can't invent one just because a rep gave wrong info.

A $5 increase is typical every year or two. Look back through your previous bills and you will find a notification of the increase. 

I agree, the prices are going up and the increase is ok, unless you're specifically ensured by the representative that your rate is locked to $69.99 till the end of your contract and is never going to change. 

5$ is nothing, but the fact that company is breaking their word, and you have to spend your time to check whether they keep their word or not, makes you feel fooled.

It is not the 'company' breaking their word. Every business deals with bad agents or ones who can make an honest mistake. There is also the possibility of a simple misunderstanding. We weren't there to hear the exact wording (from both of you) so couldn't comment on exactly which issue it was.

But AT&T (the company) is not going to promise you something they don't have. They have their prices listed on their website, that you can log into and review as well as their Terms of Service, which supersedes anything an agent tells you.

If you call in they 'might' do something as a courtesy, especially if the agent made an honest mistake and so put that info in the notes. But they will not be able to give exactly what was said as it doesn't exist.

The Internet Terms Of Service have not changed since January 2019… you agreed to this when established service.

https://www.att.com/legal/terms.HSIAAttTermsofService.html

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I was just told by an ATT rep canvasing my neighborhood today that the $80/month Gigabit fiber service will never go up, not ever. Like the USPS first class Forever stamps. I asked how ATT could possibly offer a forever rate, since their cost of business goes up over time.

It was explained to me that ATT was offering a static, unchanging rate to retain customers - as rate increases were causing customers to end service. I was reassured multiple times during our conversation that the $80/month Gigabit fiber service would NEVER increase, not ever. Never ever.

For a commenter to claim there are "some bad agents" would imply it's an singular anomaly, or a tiny percentage. Perhaps ATT needs to check with this specific agent and ask why erroneous information is being used to promote their service?

If indeed the rate will NEVER increase, I'm very much interested. Perhaps an ATT rep can confirm or deny the fixed-rate offered by their agent.

@somebody_somewhere 

Door to door salespeople will say anything to make a sale. Providers tend not to have their employees do this, so those sellers are 3rd party.

Not imply a singular anomaly or even a "tiny" percentage. All employees are human and too many look to game the system so they can pay their bills at the end of the day. That is why one should also verify information, such as on their website.

It's not just the door to door sales people.   I was told the exact same thing about the rate never going up on the phone when I called AT&T to see about switching.   With that great guarantee, I was enticed to sign up.    Went online the next day and entered a chat session where I asked Kylie if she could verify that the offer of never seeing a rate increase could be verified.    She said "Yes, as long as you are a Fiber Internet customer you will never see an increase."

I copied the whole conversation and stored it on my computer.   I have now received a rate increase.   Pulled it up and sent it to them and of course the said "Sorry, they can't stand behind it".   Even though two people told me the same thing and I had it in black and white.   I see on other forums that other people are being promised the same rate guarantee.      One of these days an attorney is going to want to make a few million and file a (Edited per community guidelines) suit.     Their employees shouldn't make promises that the company won't back up.   I am sure there are thousands of people that have been told the same thing.    I would upload an attachment of the chat conversation if this forum would allow it, but don't see any way to do that.