3 Messages
Why is AT&T such a crooked company?
Cancelled DirecTV and internet on January 17th, the end of my billing statement. I let them know the first week of January.
They continue to bill me for both services which are not being provided, as well as tacking on a 10.00 monthly late fee.
I called 877 999 1083 on February 23rd and was advised by the woman I spoke with that "everything was taken care of". I received an email today advising I still owed them money. Called the same number again and spoke with Christine. She kept saying that she was "trying to reach someone in the back office" to take care of this. She could see that service was cancelled on 1/17, but not documentation of the call I made back on February 23rd. She advised that it was a billing mistake, and will reach back out to me by tomorrow. What are the chances that she calls me? My guess is next to none.
Spencer
SpencerWM
3 Messages
4 months ago
I just want to keep this near the top, in case anyone has experienced the same situation.
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ATTHelp
Community Support
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232.9K Messages
4 months ago
Hey there @SpencerWM,
We understand and would like to help turn this experience around for you.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thank you for contacting AT&T Community Forums.
James, AT&T Community Specialist.
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SpencerWM
3 Messages
4 months ago
James your answer is part of the problem.
I have already spent 3.5- 4 hours of my own time cancelling service, then trying to get the continued billing problem addressed. Rather than help me, your answer is for me to continue spending more of my own time trying to correct errors made by AT&T.
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Juniper
ACE - Expert
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32.5K Messages
4 months ago
@SpencerWM
This is a public forum, not an medium for official support. For that you call. If trying to cancel, when you get the voice prompt say "cancel" so it routes you to the correct department to begin with. As a note you have to call AT&T and DirecTV separately.
From the sound of it, you understand that service and billing continues through the end of the cycle. There is no proration. However, if you are being charged for the service month that starts after you called, then that is an issue. And if over the phone cannot resolve it, then a BBB complaint is your option.
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JefferMC
ACE - Expert
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36K Messages
4 months ago
While I understand your intent, just want to point out that the Community Guidelines (that you agreed to follow when you signed up for a Community Forums account) state:
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