AT&T Fiber goes down EVERYDAY

I'm glad I'm not the only one.  Every day around 4pm EST, mine also goes up and down a few times.  It's very consistent.  I have to give them credit for that.  Hoping to find a solution.

That’s insane! 

Also, I wish I could edit my post above and fix the “arrive” grammatical error.

How can AT&T get away with service this poor and not have a fix for it? 

Hi @Oniram27, 

Thank you for reaching out to us!

We hear you. Let's get the help to stabilize your internet speed!

We would recommend you to try few tips  to maximize and optimize the speed of internet. Here are the helpful articles Maximize Wi-Fi Network.

Here is more information about how to get the most out of your internet speeds. We recommend that you check out our Smart Home Manager App, as this will let you run health diagnostics and manage your network.

You can also use our Troubleshoot and Resolve Tool. This can also run health diagnostics on your network but also check for any line failure and if you need a tech appointment.

We hope the above information is helpful. Feel free to contact us for further queries!

Thank you,
Sarah, AT&T Community Specialist.

7:07PM AT&T Fiber has gone down for a third time today. 

how can this be an outage issue? This many people in this area of Palm Beach County wouldn’t sit still for this kind of service.

could there be an issue going from my house to the fiber network node in my area?  

Hello @Atthelp

it’s like you guys don’t really listen. The speed is fine…..when the fiber service is up. 

I am trying the trouble shooting link you sent maybe that can help. This would allow me to get a tech to the house to check things out? 

there is nothing unusual about my complaints here? There is nothing specific to be looked into? 

if this service is known & accepted to be down a couple times a day, unfortunately I cannot remain a customer. 

hey @ATTHelp 
This is what I get when I log on to the Troubleshoot link, it just spins “Signing in” forever. Tried a few times. 

Hi @Oniram27,

I understand your concern. Let's get the help you need.

There are a few things that you can do to improve the internet speed. You need a fairly recent PC, Laptop or tablet with a fast processor(s), more than 8 GB of memory, and a Solid State Drive (SSD vs a spinning Hard Disk Drive (HDD) at 5400 rpm or 7200 rpm.

Once you have optimized any slow component on your side then you are at the mercy of rest of the internet for any poor peering, routing speeds or congestion. Also, most internet sites limit individual connections to 100 Mbps, or less to support more concurrent users.

On your main device log into our Smart Home Manager and run a diagnostic using it. Every speed testing site runs their values differently. You can watch how our speed test is run through the videos on AT&T's speed test page. Speedtest.net also runs their values different and you can find out more information on their website.

You can run your speed test directly through our router as well. Running it through our routers interface will test the direct line speeds from our hub to the router.

To do this:

1. Open up a web browser.
2. In the address bar type 192.168.1.254 and hit enter.
3. Log into your Gateway.
   • The username is Admin.
   • The password is the access key or A/C located on your Gateway.
4. Go to the Diagnostics tab.
5. Click the Speed Test tab.
6. Run a speed test.

Additionally:

• Clear Background Apps
• Relocate Your WiFi Router
• Disable VPN
• Check For Internet Maintenance/Outage

I hope the above information helps!

Please get back to us if you have further questions or queries.

Thank you.

Justin, AT&T Community Specialist.

@Oniram27 

Are you on wifi or Ethernet connected?  

FWIW, I’m in Palm Beach County and not experiencing any issues.  

I am not complaining about SPEED! 

there is zero speed when the service is DOWN and I have a red flashing light on my modem. 

Do you guys read the posts? 

Hi @Oniram27.after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
 
Thank you.
Mike, AT&T Community Specialist