1 Message
Clogged Conduit - No Internet for Over a Month
We set our install for ATT Fiber on the 5th of February and had been told our conduit was clogged and would need to be fixed. Our install now has been delayed for over a month. We had promised dig dates from the March 9th-11th and have yet to see anyone servicing the conduit. My wife works from home and internet is a critical part of that. We’ve tried contacting ATT Customer Support but they only try to reschedule the install before the conduit has been serviced. Is there any other way for us to try an expedite this issue as it’s been over a month without Internet?
ATTHelp
Community Support
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232.9K Messages
4 months ago
Hi @taylor_rodas,
We understand that you're waiting to install the fiber internet. Let's get the help you need. The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting us on AT&T Community Forums.
Jennifer, AT&T Community Specialist.
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