AT&T Community Forums

connection failure

I added a Smart Wi-Fi extender. Smart Home Manager app shows signal strength red( -64 dBm) for my device (Laptop). I attend very large online Webex meeting every morning (25-35members). The weak signal results in frequent "pauses". Can set up a second extender? Will that improve the signal strength to green? I had Spectrum internet. Earlier this spring AT&T installed fiber optic access in my sub division. I changed to AT&T. I am frustrated. I did not have this connection problem with Spectrum internet service.

Responses

ATTHelp

Community Support

•

232.9K Messages

29 days ago

Hi @DWS52,

We completely understand your concern regarding internet service, and would like to help. Let's get the assistance you require.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums,
Jennifer, AT&T Community Specialist.

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