Contact for sprinkler damage related to AT&T Fiber Neighborhood Installation

Hi @angardis,

I understand your concern. Let's get the help you need.

Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to file a new claim with AT&T or track an existing claim, we’ve got you covered.

Once a claim has been filed, a Sedgwick adjuster will contact you within 3-5 business days to interview you about the incident. Please ensure that you take photos of the damage/ incident. 

File a new claim

Call AT&T at 1-800-288-2020 and let any agent know that you’d like to open a new claim against AT&T. They will ask you a series of questions related to the incident and provide you a submitted claim number once the claim is submitted.

For damage to yards, plants, or bushes, please call the BWIRE group at 

• 800.924.9420, prompt 2.
• Hours: 7:30 am - 6 pm ET (Monday - Friday).
• If the claimant is not an AT&T customer, then call the Telco Repair Group at 866.410.7414.
• Email:  bwire@att.com.

I hope the above information helps!

Please get back to us if you have further questions or queries.

Thank you,

Justin, AT&T Community Specialist.