Down main line

Hi @rossw7777,

We understand the inconvenience that you’re experiencing with the downed AT&T main line. Safety is of utmost importance in such situations. We'll be glad to assist you. 

We recommend that you follow the instructions to report the cable by giving us a call at 800-288-2020. If you don't have an account, say "Line is down," and we'll get started. 

You can also check if the issue has already been reported by calling the ⁠Buried Wire Center at 800.924.9420 (Monday through Friday, 8:00 a.m. to 6:00 p.m. ET).

We recommend that you go through this article which will give you detailed information about ⁠Buried Wire Center. 

If you need help with anything else, let us know. We'll be happy to assist.

Thanks for contacting the AT&T community team!

Jennifer, AT&T Community Specialist.

@rossw7777 

Here is a link that provides more details on how to report your issue with step by step instructions;

link: https://www.att.com/support/article/local-long-distance/KM1000559/

Dave