1 Message
Fiber cable burial company covered irrigation water valve
Fiber was run through our neighborhood and yard about 2 months ago. We just noticed that in burying the cable and installation of a very large AT&T junction box in our yard that the company (contractors?) also destroyed and completely buried our irrigation system water and cut off valve and box. How can I get AT&T to come out and in-bury our valve and replace the crushed box?
JefferMC
ACE - Expert
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36K Messages
28 days ago
Call 800-288-2020 and ask to create a damage claim.
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ATTHelp
Community Support
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232.9K Messages
28 days ago
Hello @Lafetner!
Thank you for reaching out to us, we hear you, and happy to guide you.
We have dedicated team for this, please call them @ 800.288.2020 and, they will be happy to assist you. They are available 10am-7pm central, 7 days a week.
Heads-up : First you have to call 800.288.2020 where you can report about your concern and raise the ticket. Then call the buried wired team @ 800.924.9420 and provide the ticket number.
Please visit our website about unburied cables, exposed wires, or downed lines.
Let us know if this helped, if you need any assistance, feel free to write back to us.
Thank you.
Mike, AT&T Community Forum Specialist.
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