AT&T Community Forums

Fiber Install Problem

On my recent AT&T Fiber installation the cable is running through the roots of a Eureka Palm Tree and thus can't be buried. I have contacted AT&T multiple times and they refuse to alter the installation. I am sure this will be a problem in the future and will have to be fixed costing me additional dollars. I see my only solution now is switch over to Comcast and see if they can't perform a competent installation.

Responses

ATTHelp

Community Support

•

232.9K Messages

3 months ago

Hi @maloneje! Thank you for reaching out to us! We understand that the cable need to be buried. We hear you and happy to guide you.

Please report this concern to our Buried Wire Center team as they're the dedicated team. Call them at 800.288.2020.

Have AT&T service? Provide your account info and say, “Line is down.”
Don’t have AT&T service? Say "No account." When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”

You can also call them at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET. Remember: This number is just for unburied ground cables.

For more information please visit our article about ⁠report unburied cables, exposed wires, or downed lines, and ⁠Exposed Line/ Wire - How To Report & Things To Know From AT&T.

Let us know how it goes!

For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums!

Nate, AT&T Community Specialist.

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