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The techs that came to bury my wire today showed up in a minivan and completely tore up my yard along the path of the wire. The first time I got my wire buried I didn’t even notice. They did a completely sloppy job and I take a lot of pride in my yard. I want this fixed.
ATTHelp
Community Support
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232.9K Messages
25 days ago
Hi @hensteve123! We completely understand your concern regarding property damage, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Ancy, AT&T Community Specialist.
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my thoughts
Former Employee
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22.5K Messages
25 days ago
Ok, in most markets they burial crew is not ATT employees but hires of a local contractor.
They general follow the path of the wiring placed by the ATT tech who created the work order.
The equipment that might be used (shovels, trench machine, etc) is determined by the contractor and the labors performing the work.
If wish to have a different wire buried will need to call to schedule a tech to place a new line as the line in the ground would not be pulled up to be reburied.
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dave006
Scholar
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4.2K Messages
25 days ago
@hensteve123
Call the AT&T Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET. Remember: This number is just for unburied ground cables.
Tell the rep that contractors came to bury your Fiber drop and made a mess of your yard.
Dave
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