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HELP ATT Contractor Damaged sprinkler System
Contractor burried the fiber cable and cut thru my sprinkler pipe, did not told us but I found the issue the day after when sprinkler was turn on. I have talked and chat with many no reponsive, horrible train representatives that dont have a clue of what to do. I search this forum but all detail is seems from 2022. Can someone provide me the correct phone to call to open a CLAIM to start the process. I understand this sems to be another company called SEDGWICK but what is the correc phone number? what is the process, how long will it take. I have all the information about address pictures etc.. what I need is someone reliable that have correct process and steps to follow? If this does not get resolved I will go back to spectrum they are way easier to deal with.. ATT customer service is a dissaster... PLEASE HELP...
ATTHelp
Community Support
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232.9K Messages
4 months ago
Hi @yamil ,
We apologize for the inconvenience you may be experiencing about the damage to your sprinkler system. This is not something we like to hear. Let's get the help you need to file a new claim.
If you need to file a new claim, have the following information available:
Once you have the information together, Once you have the information together, call AT&T at 1-800-288-2020 or Sedgwick Claim Center at 855-365-4976/ 1-800-246-8464, 8am - 4:30pm CST, and let any agent know that you’d like to open a new claim against AT&T.
Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.
The claims examiner will:
You can also use our article about Property damage and claims for more information.
If you need help with anything else, let us know. We'll be happy to assist.
Thank you for contacting us on AT&T Community Forums!
Jennifer, AT&T Community Specialist.
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