I can’t set up my gateway because I can’t find a port or at&t fiber service box to plug into either

You need to find a jack where you can plug in the "Red" Ethernet ONT cable. It may be in a closet in a bedroom or in the living room with a larger RJ45 Plate. it is bigger than a Rj11 Phone jack.

Since you get a self-install kit the port for the "Red" cable needs to be somewhere,maybe in the living room? The "Red" port goes in the top ONT Ethernet port and the "Yellow" cable is for an Ethernet connected computer.

If you can't find the wall jack, you will need to call 1-800-288-2020 and report a failed self-install and have tech dispatched to install your Gateway.

Dave

Dave

Your looking for one of the 2 devices above... if the previous tenant removed the device will need a tech dispatch to install another one.

Customer Self Installs are billed from time of scheduled activation... if do not want to be billed that way then needed to order the Full Tech Installation ($99 charge) where the tech provides all equipment / setup with billing starting when gateway is connected. This is covered in your ATT Internet Terms Of Service (TOS) agreement.

https://www.att.com/legal/terms.consumerServiceAgreement.html

 Please note that billing will begin as soon as your AT&T Service is provisioned or activated for you, even if you have not yet begun to use it (or even installed it)

@my thoughts There's more ONTs than that...

In one of the closets, there is a panel and an ONT should be in one of them.  There is a small chance it might be in your garage or outside on the wall, but it should be in that closet panel.  If it is not, then as said, you will have to get ATT to schedule a tech install

I just moved to a house, and AT&T told me there was fiber service there. There is not, and there is no service box or ONT box. I spent at least four hours yesterday and four today talking with representatives who said there was service there, according to their system. I hired someone to come out and double check, because I thought maybe I couldn't find it, and the expert said there is no fiber available at the property. I've lost at least $3,000 in work this weekend because there is no internet in the house because of AT&T's false information. I have canceled my internet service on both my properties because of AT&T--but even canceling my service was like trying to get out of the Mafia (one rep even argued with me for 10 minutes when I tried to cancel my service). I'll never go back to AT&T.

Sorry you spent so much money, but a call to ATT for them to send a tech to locate the service would have saved time and money....If the house was used by a homebuilder before you purchased it, then ATT might still be seeing service in the other name.  I would still have them confirm because if they show service there, they may try to still bill you for it because it is at the address...used or not

@nated0309 

You already responded 3 years ago. Why dig up the thread to respond again?