3 Messages
Is this correct? Fiber worked without Fiber Service Box
I received a self install for BGW320, but could not find the ATT Fiber service box anywhere. So I plugged the BGW320-500 directly into the wall (yellow color port) with the ONT cable and it worked? Does this mean this wall port is connected to the service box? I can't find it anywhere, unless it's in attic. Thanks!
Accepted Solution
my thoughts
Former Employee
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22.5K Messages
2 months ago
Yes there is an ONT somewhere...
If old service might be outside box on side of home with a toaster size power supply somewhere inside within 20 feet of the outside box.
If have a basement, check there as well as all closets and laundry area. Might be a metal or plastic enclosure in the wall with a door or cover plate.
Normally I would expect RED outline for ONT port connection as yellow is used to identify ethernet.
Are you plugged into the RED port of the gateway?
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carbonfiber24
3 Messages
2 months ago
I'm in California so there's no basement. Searched everywhere except Attic but just couldn't find anything. I believe last year ATT said there's no fiber when I tried to sign up, somehow this year there is. So something must have changed in my neighborhood.
- Yes the ONT cable is plugged into the RED port on the BGW320-500.
- Is this safe/okay to just use it then, is there a need to ask a tech to check it out?
Thanks!
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carbonfiber24
3 Messages
2 months ago
Ok found it. It's in a box outside on the wall, with screws on it. ATT fiber box is inside. :)
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