It has been over a month since our initial install appointment and we still don’t have fiber

I'd appreciate any information about how this could have happened, or what resources are available. At the very least confirm that this is something that can happen, and I'm not in (Edited per community guidelines).

Closed on a new built duplex condo on 2/21. There is fishtape ( a pull line) pre-installed from the outside panel to the 3rd floor data panel. Ethernet pre-installed from that panel throughout the house. This is phase 4 of this community so there are over 20 units already occupied with the same set up. Earliest available install date was scheduled for 2/28.

The day before, 2/27, the appointment is cancelled due to "Outside Facility Service issues" and they expect them to be cleared up by 3/19! The call center is not able to provide any detail except that updates come every 48hours, and will contact us to reschedule. My wife and I work from home so we call every other day for an update and nothing changes.

3/4 I see an ATT truck in the community and I ask the technician about our situation. He states that he is pulling fiber to our section of the community and that must be the "Facility Service Issue". He estimates it will be done in a week and we should get that automatic rescheduling call. We call to check the status every few days and never receive a call to reschedule until...

3/15, we have a quick chat with our duplex neighbors, and they mention the ATT just left, and they have fiber installed! We call back the customer service line and are given the same "Facility Service Issue" expected to clear up 3/19. When we explain our neighbor is currently working just fine, that we share the building, we share the same outside data panel, they schedule someone to come out the next day for install. I receive an email, text, and phone call from the local team confirming it.

3/16 no one shows up during our window. Thirty minutes later, a manager in an ATT polo shows up and asks what happened, Why don't you tell me? While he can't find out what happened, he does get on the phone with the technician that installed our neighbor's, and schedules him to install on 3/19 (!!!).

3/19 a different technician arrives during the window and pulls fiber into our data panel and places a router there. He is unable to get it working and states that there is an issue with how our order was processed. When pressed for details, he describes it as an issue with ATT's computers and should be cleared up in a few hours. I am thankful that he agrees to text me updates.

3/20, ATT Customer Service calls and apologizes that our install was delayed and they will need to send an outside engineer to complete the install. This is not related to the issue the installer discovered the day before. Customer service does not have any details but they apologize that the service was delayed a day (!!!), and offer a $100 VISA credit (still don't know what this is). They do not offer anything or an apology when I explain the delay has been since 2/28.

3/20 the outside engineer texts us that he "cant repair something that hasn't been built" and states that the construction department will need to come back to install more ports for our development. He states that we will be contacted to reschedule.

There has been no contact since.

Is this a series of unlucky events? Did we fell through the cracks, while all our neighbors got lucky? Am I in (Edited per community guidelines)?