2 Messages
Only house on the block without fiber
How can i get att to finish the fiber installation to my house? Literally every house has it except mine. It is a fairly recent build so it might not be reflected correctly in the system? Its likely a simple fix since its everywhere around me. I tried the 1800 number but they couldnt help. Any ideas how to get someone to check and see if it is available?
browndk26
ACE - Professor
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5.9K Messages
4 months ago
Request an address validation at 800-288-2020. Does either address on your immediate right and left have service available? Are you on a different street than all the other homes with fiber? Underground utilities? One of these in front of your house?
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Cshelton03
2 Messages
4 months ago
Thanks for the phone number! I checked all the houses around me on my street and behind. Its is just not avaialble for the three new build houses. Its a inner city neighborhood so we are all jam packed together and I believe it is above ground utilities. At&t has done the entire area so I know they aren't waiting for a new phase or anything like that. Ill try the number and see if that can get it going! Thanks!
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ATTHelp
Community Support
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232.9K Messages
4 months ago
Hi @Cshelton03! Thank you for reaching out to us. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you,
Ancy, AT&T Community Specialist.
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