New Member
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3 Messages
Self Install - Missing service box?
Assuming there should be a service box mounted here.
New Member
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3 Messages
Accepted Solution
my thoughts
Former Employee
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22.5K Messages
2 years ago
Yes, a 010 ONT… either the last customer took it or the cleaning crew removed it…
Need to call 800.288.2020 to schedule a service appointment for failed Customer Self Install (CSI) due to missing equipment.
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stephen110
New Member
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3 Messages
2 years ago
Perfect, thanks.
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stephen110
New Member
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3 Messages
2 years ago
An hour and a half on hold so far. Anyone have any suggestions to pass the time so I don't lose my sanity.
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ATTHelp
Community Support
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232.9K Messages
2 years ago
Hey @stephen110, let's get work on your self-install together.
In order to continue, we'll need to speak privately. Please meet us in a DM via the direct message inbox in the top right corner of the screen. We'll be messaging you there shortly.
Tyler, AT&T Community Specialist
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Charlotteshen
1 Message
2 months ago
Hi, how can I schedule a service appointment for failed Customer Self Install (CSI) due to missing equipment. I used to make a phone call or chat, but no response.
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dave006
Scholar
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4.2K Messages
2 months ago
Did you even read the Solution to this topic posted by @my thoughts ? You need to call 1-800-288-2020 and follow the VRU prompts.
Dave
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