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18 Messages
Thursday, April 11th, 2024 2:36 AM
Static IP address
Can I get one static IP address for my high speed fiber connection? If yes, how do I do that?
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2 months ago
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Accepted Solution
RDiersing
18 Messages
2 months ago
Thanks to everyone here. I finally got back to this project, called the 800 number, got a person who gave excellent customer service on both of my questions.
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ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @RDiersing,
We understand that your concern. Let's get the help you need with static IP address.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.
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receding_hairline
Employee
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212 Messages
3 months ago
You have to call cust. care to order static IP.
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my thoughts
Former Employee
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22.5K Messages
3 months ago
Block of 8 static IPs with 5 usable is $99 installation plus $30 a month for the block.
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thechef1
Tutor
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484 Messages
3 months ago
You may be required to become a business customer.
While AT&T has offered static IP addresses to consumers in the past, it is not supposed to be done.
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gr8sho
ACE - Professor
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5.7K Messages
3 months ago
@RDiersing
I think you’ll find your public IP address will not change while you have your account.
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receding_hairline
Employee
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212 Messages
3 months ago
Static IP is still offered for residential customers and there's no need for tech to swing by nor 99usd fee either as it's something that can be done over the phone.
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RDiersing
18 Messages
3 months ago
Thanks for all the comments here. I am a business customer so I gather it is possible. I do not find the AT&T website the easiest thing to navigate.
Robert
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my thoughts
Former Employee
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22.5K Messages
3 months ago
Businesses are not allowed to perform self install, thus the $99 tech installation.
At least when I was a tech… even to swap a gateway was a dispatch.
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receding_hairline
Employee
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212 Messages
3 months ago
Do businesses have tech availability on a same day?
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