AT&T Community Forums

Upcoming Fiber Install and removing old pots line

Good day, We recently ordered fiber internet and I was wondering if the AT&T will or can we request for them to remove the old pots line and network box when they come over to do the installation? The old phone line comes off of a pole in the backyard overhead (Not buried underground) and attaches to the house. The house hasn't had phone service in probably 10 years or more and no current fiber line.

Responses

Accepted Solution

MaverickFischer

11 Messages

1 month ago

Just for reference, I called 1-800-288-2020 and spoke to lady whom put my request in to have the copper line removed since we have a tech scheduled to install a fiber line for AT&T internet service.

She confirmed my information, gave me a ticket number, and a direct line to call the local repair center if I had any questions. She also told me to take pictures of the line to be removed and email them so they can verify that the line to be removed is an AT&T line.

0

MaverickFischer

11 Messages

1 month ago

Update: I found a previous post from AT&T where they said to call the support team at 800-288-2020 and let them know that you have a overhead line that is down and request to have it removed. I'm going to do that since the line is no longer in use and it does hang down a little too low.

0

ATTHelp

Community Support

•

232.9K Messages

1 month ago

Hi @MaverickFischer,

We completely understand your concern regarding fiber service, and would like to help. Let's get the assistance you require.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,
Jennifer, AT&T Community Specialist.

0

MaverickFischer

11 Messages

1 month ago

Thanks Jennifer!

I'm going to call tomorrow to inquire about having the old overhead copper phone line and network box removed since it is no longer used and will be phased out eventually.

We're set to have fiber internet installed in the next couple of weeks to replace our current cable internet service.

0