Access Denied when trying to access most ATT websites

Hello, @amaruz!

We understand how frustrating this can be and we're here to help you with accessing the AT&T websites! Please tell us what type of device you're using.

Have you tried to access the URLs form a different device? If not, please try it out on a second device like a phone and if you could, turn off the Wi-Fi and try it on your phone's LTE data network. Let us know your result.

Mike, AT&T Community Specialist 

You don't have permission to access "http://www.att.com/my/" on this server.Reference #18.b5bc3b17.1604359043.26e6f3b

Keep getting this response every time I try to login, does not matter what device I use. Nor does it matter what browser

They are randomly blocking within the US. I am in Oregon and am blocked. I have tried to contact them in various ways. They just don't seem to care. Front line phone people don't have a clue and are pointing the finger at the ISP. If AT&T cared about this we wouldn't be posting the same issue from 3 years ago. Search the forums, it is a known AT&T issue. They are blocking their own customers. Oh wait, I have Verizon service (Thank God), maybe that's why.  

Hi @Yerika,

Let us know if you are able to access https://www.directv.com/stream. It is the new link to access AT&T's streaming service. 

Also, try clearing cache and cookies to see if that helps. 

ChrisZ, AT&T Community Specialist 

Let's look into that charge for you, @Yerika!

So that we may be able to provide adequate support, we invite you to please create a new forums thread detailing your experience.

Make sure to include how and when you returned the phones so that we may know how to begin investigating your inquiry.

Looking forward to assisting you.

Lar, AT&T Community Specialist

Hi there,

same issue here. No matter what authenticated url, device, browser or app I use that I’m always getting same error: “Access denied” 

any solution?

Same problem.... trying to verify and check service order appt and can't do it ... access denied

You’re posting in a 4 year old thread.  Open a new one for yourself please.