AT&T Internet Problem (with PHOTOs)…6 months and counting!

since August 2017hazard! danger!

This post is in relation (or continuation) of my previous post here: https://forums.att.com/t5/AT-T-Internet-Plans/How-long-does-it-take-to-UPGRADE-FIX-internet-speed-I-ve-been/m-p/5299796#M2971)

This is how our front yard looks like today.  I first called AT&T for a repair/upgrade last July 3, 2017. We were having intermittent internet connection for months and if we do have connection -- it is so slow.

They started digging our front yard first week of August looking for a missing internet cable. They had the wrong spot initially, so they moved to another spot and to another and now this. AT&T finally fixed our intermittent internet connection first week of November. They found out that our modem and TV + remote were not set-up properly (our AT&T Direct TV Bundle + internet contract started December of last year 2016 for $225 or more monthly!). Our present connection is better but they haven’t upgraded it yet. We are paying $40/month for Internet 12 (but they don’t have this plan anymore) and Internet 25 has the same monthly fee, so we requested for an upgrade last July 3, which is reasonable! Sadly, no upgrade yet AND we still have that big hole in our front yard.

I’ve called AT&T 15x since July and starting last month I’ve been trying to communicate with them through their forum. They answered my calls and PMs but they haven’t solved the problem.