Tutor
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4 Messages
AT&T still hasn't unmerged my Yahoo!
I followed all the steps to unmerge my yahoo and sbcglobal.net email, but when I hit unmerge after logging in to login.yahoo.com I get a server unavailable message.
1 chat, 5 calls and a total of about 3 1/2 hours of time on this and I still can't get access to my yahoo email.
On Monday a rep assured with "with 100% you will get a call today about this from our tech representative." No, I did not.
All emails to my yahoo are bounced back as undeliverable.
Can anyone help?
ACCarter81
Contributor
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3 Messages
7 years ago
I am having the same problem.
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ATTHelp
Community Support
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232.9K Messages
7 years ago
Hi @highstrings,
We understand the amount of time you have spent in getting this resolved and we would like to thank you for your patience. It is important we address any concerns our customers may have. I would love to help in this matter.
You mentioned following steps to get this taken care of, and we appreciate the effort you have put into this. To make sure you are provided with the best support, we invite you to take a look at an article we covered on Unmerging an account. It provides great tips and information on things to know before proceeding.
If you continue to encounter any issues after attempting the steps provided, please send us a private message @ATTCares. Please include your full name, acocunt number, and best contact method. Also please include your email address we are working with. This way, we can take a look into additional procedures to make sure this has been taken care of.
I hope you have an amazing rest of your day!
Vanessa, AT&T Community Specialist
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ACCarter81
Contributor
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3 Messages
7 years ago
I think the problem that highstrings and I (and others), are having is that we followed the instructions listed in the article you linked, but when we get to step #7, it doesn't work. I sent @ATTCares a DM on twitter 5 days ago about this problem and haven't gotten a response yet.
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highstrings
Tutor
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4 Messages
7 years ago
@ATTCares I sent you a message. I have called multiple times to digital assistance and no resolution, need to submit a ticket again, and again, and wait for a call back within 24-48 hours (which does not happen to my phone). I have had an incident number for quite a while, but still no resolution.
I've been without yahoo email access since 10/8 (10 days!) and no one has fixed the issue.
Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
[Edited to comply with Guidelines]
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