Experiencing packet loss

Hello @Bboyswift,

We're happy to help.

We have some troubleshooting options you should try in another forums post about packet loss.

Give it a try and let us know if t was helpful or not.

Aminah, AT&T Community Specialist

Hey, after reading the post you provided, here are the results of two traceroute I ran. The first one is to World of Warcraft central NA server a and the second to League of Legends NA server. In both, you can see a very high latency time on hop 8 for WoW and hop 9 for LoL. I'm not sure what is causing this issue but it is causing disconnects from Video Chat clients and Online video games or brief periods of lag when the connection doesn't drop. 

Tracing route to 24.105.62.129 over a maximum of 30 hops

1 3 ms 3 ms 3 ms 192.168.1.254
2 5 ms 4 ms 4 ms 172-124-104-1.lightspeed.rlghnc.sbcglobal.net [172.124.104.1]
3 * * * Request timed out.
4 20 ms 36 ms 15 ms 12.123.152.74
5 280 ms 18 ms 15 ms cr1.attga.ip.att.net [12.122.2.161]
6 25 ms 14 ms 25 ms gar18.attga.ip.att.net [12.122.96.89]
7 39 ms 14 ms 14 ms 12.247.68.74
8 2240 ms 34 ms 33 ms ae1-br01-eqat2.as57976.net [137.221.75.33]
9 78 ms 62 ms 87 ms et-0-0-4-br02-eqch2.as57976.net [137.221.65.46]
10 33 ms 33 ms 33 ms be2-pe01-eqch2.as57976.net [137.221.69.71]
11 35 ms 51 ms 34 ms chi-eqch2-ia-bons-02.as57976.net [137.221.66.11]
12 38 ms 34 ms 34 ms 24.105.62.129

 

Tracing route to 104.160.131.3 over a maximum of 30 hops

1 4 ms 3 ms 3 ms 192.168.1.254
2 4 ms 9 ms 5 ms 172-124-104-1.lightspeed.rlghnc.sbcglobal.net [172.124.104.1]
3 * * * Request timed out.
4 37 ms 39 ms 65 ms 12.123.152.74
5 * 54 ms 36 ms 12.122.2.190
6 36 ms 39 ms 54 ms wswdc22crs.ip.att.net [12.122.2.34]
7 53 ms 39 ms 39 ms cgcil21crs.ip.att.net [12.122.28.205]
8 71 ms 61 ms 60 ms 12.123.159.33
9 1872 ms 33 ms 33 ms 12.124.155.22
10 41 ms 34 ms 55 ms 104.160.131.3

Trace complete.

Thanks for lettings u know, @Bboyswift.

The best solution to packet loss and latency when accessing online games and applications is to open the ports in your Gateway's firewall. This will prevent any delay between the packets coming into your firewall, which should cut down on the packets dropping and the time it takes for the connection to reach your device.

For more information on which ports to open, please reach out to the developers of the game/software you are looking to open.

We hope this helps.

John, AT&T Community Specialist

The link in your post redirects to "Post not found".

Hi There @Bboyswift,

We are so sorry that the link did not work for you.  Let's try again shall we?

Looks like what you need is to do some port forwarding on your AT&T router.  Depending on what router that you have you can use this article: Port Forwarding to open the ports needed to prevent latency and high ping times with in your games. You do need to contact the respective gaming support and they should provide you with the correct ports.

If you need anything else, please reach back out to use.

Matthew, AT&T Community Specialist

Hey there,

I have enabled port forwarding that you requested and still see latency issues. Do you have other suggestions? 

Even running a tracert to att.com shows large rtt, please correct me if I'm wrong about the following:

Tracing route to att.com [144.160.155.43]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.1.254
2 2536 ms 5 ms 4 ms 172-124-104-1.lightspeed.rlghnc.sbcglobal.net [172.124.104.1]
3 * * * Request timed out.
4 71 ms 71 ms 71 ms 12.123.152.74
5 1864 ms 71 ms 71 ms cr1.attga.ip.att.net [12.122.2.161]
6 72 ms 71 ms 71 ms dlstx22crs.ip.att.net [12.122.2.110]
7 75 ms 71 ms 71 ms 12.122.2.82
8 2093 ms 71 ms 71 ms 12.122.28.122
9 69 ms 70 ms 70 ms 12.122.114.65
10 68 ms 69 ms 69 ms 12.91.205.18
11 2945 ms 69 ms 69 ms my.atttest.com [144.160.155.43]

Trace complete.

@Bboyswift

Since port forwarding didn't resolve the packet loss, we recommend getting in touch with the team at our paid service, ConnecTech for more thorough assistance.

Thanks for reaching out to AT&T Community Forums.

Aminah, AT&T Community Specialist