False advertising

Supervisor just cursed me out saying (F this) and disconnected the call. Point i never yelled or cursed them out. They were frustrated with the other supervisors not knowing what to do in each department.

Hello @Jermaineh,

We understand your concern and this is not the experience we want you to have. Let's point you in the right direction.

As this concern is regarding Rewards we recommend you to get in touch with the reward center and also suggest you to contact Reward card escalation team at 877.258.1427. 

If you have any other questions please feel free to write back to us.

Thank you,

Mike AT&T Community Specialist.

Hello @ATTHelp 

I don't think you really read the problem i'm having.

i'm having a problem with my att account stating i'm not eligible after a billing issue.

the rewards center does not handle billing at att. my account was flagged because the auto pay feature processed my payment late which flagged my account. there for cancelling my rewards program.

the rewards program supervisors all state that the flag on my account has to be removed on att side in order for me to be eligible for rewards again. the rewards center does not handle billing nor do they have access to that feature, after another 4 hours today of being brushed off and given the run around and holding another conference call between the rewards center & billing & collections & account's receivable everyone kept pointing the finger at the other department. no one had any resolution.  

Hi @Jermaineh! We completely understand your concern regarding unprocessed reward cards to your AT&T account, and would like to help. Let's get the assistance you require.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

Hi @ATTHelp 

the fact you keep repeating the same thing makes it very clear that this problem wont get fixed. I have stated i called the rewards center then customer service with att, after constantly getting the run around i have managed to get supervisors from the rewards center & supervisors from att’s billing department & technical support & collections & accounts receivable. All supervisors were pointing the finger at the other. I even contacted att on social media. They problem is this has been escalated very highly & no supervisor had a solution, only the one who said att never reimburse’s for the termination fee for switching to att. They never do it but advertise they do.

@ATTHelp 

@ATTHelp 

@ATTHelp Its ridiculous the treatment i have received due to reps not knowing how to effectively do their job. Ive been cursed at by a rep while i kept a calm voiced & asked questions they didn’t want to clarify. I’ve been told it was a glitch in the system that put my account in past due status when i was current. The glitch made my account invalid to receive my rewards. After figuring it out everyone points fingers at other departments, even while on conference calls they said the other supervisor can do it. The problem has been found yet no one has a resolution, to fix the glitch. It is looking pretty much like false advertising like the supervisor mentioned that att promises switching over & reimburse the early termination fee is false. I ask that the matter be escalated to someone who does their job. Because att clearly said if i switch over they would reimburse my termination fees which they wont.