FIBER INTERNET OUT FOR A WEEK

Our fiber internet has been out for a week, and the entire time the outtage map has said that the estimated time of restoration is 12 to 14 hours. Our business is an emergency service that operates 24/7 and our operations are entirely based online, including our phone system. In the time that your service has been out, we were able to order, receive, set up, and transfer the majority of our operations to Starlink satellite internet, but that does not fill all of the holes due to devices that require direct ethernet connection. Our employees helped supplement internet connection in the meantime with mobile hotspots and forwarding our phone lines to their personal phones, causing undue cost and hardship for a service that promises 99.9% up time. Everytime a shift transition happened, I have to wake up to help transfer phone lines, laptops, etc., as well as constantly give technical assistance to my dispatchers. This is adding to my workload significantly during our busiest season of the year. I am 6 months pregnant right now, and this is literally killing me. There has been a unacceptable lack of communication regarding what is happening, and what AT&T is doing about it. Leaving the 12 to 14 hour estimated time of restoration up for over a week is so misleading. No one has reached out to us about when a possible restoration may happen, let alone what AT&T will be doing to compensate our business for the disruption in our ability to operate.