Getting Spam marketing emails from ATT despite email preferences

I have my email preferences to not get spam emails, as shown below:

Why am I still getting marketing emails ATT?

This is ILLEGAL under the CAN-SPAM act. I've reported this incident to the FTC - I urge everyone else getting marketing emails despite their preferences to do the same.

Responses

ATTHelp

Community Support

•

232.9K Messages

2 months ago

Hi @jasonkoo95! We understand your concern regarding receiving spam emails from AT&T. We hear you, and happy to assist you.

In order to fix this, we'd recommend you to follow this below mentioned steps.

Remove spam from your inbox

Check the box to the left of the email message.
In the email toolbar, select Spam.

You can also forward spam to us at abuse@att.net so we can investigate it further. Make sure you include the full header so we can find out exactly where it came from.

Unmark as spam
If a legitimate email is accidentally filtered into the spam folder, it's easy to correct:

Go to your Spam folder under your inbox folders.
Check the box to the left of the email.
Select Not Spam from the email toolbar to move it to your inbox.

Let us know if this helps.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

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jasonkoo95

Getting Spam marketing emails from ATT despite email preferences

ATTHelp

Remove spam from your inbox

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