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Has Anyone At AT&T Done Anything To Fix The Internet In My New Community?!?!
I’m (Edited per community guidelines) off at AT&T. Installation was supposed to happen on May 25th, but, blocked by damaged ground wire in the community. Installer Rep said that a ground crew would need to dig and repair the ground wire, so, almost a week has passed (yesterday, and today (May 31st) were pretty sunny days), and the installer doesn’t show up (not even a text to say “Hey, I can’t make it”). I called AT&T, and they said the same thing from last week, “There is a problem in your community, but, now the ETA will be June 6th.” (whoop d do). Now, my Hotspot is almost used up, and they offered me 10GB and a $30.00 credit. So, now I am sitting here using my phone (not the Hot Spot, because, I must conserve for next week) to VENT how frustrated, angry, disappointed, dissatisfied and (Edited per community guidelines) I am at AT&T (my wife is frustrated, also — we work from home).
Thanks AT&T! ;-#
P.S. AT&T customer for almost 30 years.
my thoughts
Former Employee
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22.5K Messages
1 month ago
The work needed is performed by a local contractor, not ATT employees…
Possible delays might be from needing a permit, labor shortage of contractor, list of work already taken before that job.
Recommend if home internet is vital for WFH have a redundancy ISP which could be local cable or FWA product from T-Mobile or Verizon.
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @Fusion001A! We completely understand your concern regarding your installation issue, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Rob, AT&T Community Specialist.
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